Support

We're a small team and we read everything. Here's how to reach us.

Best for anything: bugs, requests, billing.

For quicker questions, message our team.

Common questions

Are my files private?

For almost every tool, yes. Files are processed entirely in your browser and never uploaded. A few tools (Office to PDF, Unlock PDF, and the downloader) use our servers, and those files are deleted immediately after processing. See our Privacy Policy for details.

A conversion failed or hung.

Office to PDF, Unlock PDF, and the downloader run on our servers. Try again in a moment. If it keeps failing, email us the file type and we'll investigate.

How do the free trial and Pro plans work?

Signed-in users get a 3-day free trial of Pro tools. After that, choose Pro monthly ($5/mo) or Lifetime ($25 once) from your Account page.

How do I cancel or manage my subscription?

Open your Account page and click “Manage billing” to open the Stripe portal, where you can cancel or update your card.

Can I get a refund?

Email us. We handle refund requests reasonably and case by case.

FixMyFile is built and run by IbuData Solutions, Kuala Lumpur. See also our Privacy Policy and Terms.